FAQ & Help

FAQ & Help2026-07-03T08:16:19+00:00

We Answer on Your Important Questions

Thank you for your interest in our products. You may contact us by email, phone, fax and online customer service , please feel free to submit your inquiry in the form below. We will reply you with detail ASAP.

Why Should You Buy Car From Us?2026-07-11T07:28:05+00:00

youdaocar.com is a subsidiary of Henan Youdao Automobile Group, which was founded in 2001 and is located in Luohe City, Henan Province, China.

Henan YOUDAO Automobile Group Co., Ltd. is a leading automotive wholesaler and dealer in China and a Top 10 dealer for Geely. The company is registered with the Chinese government and is authorized to sell new and used Geely vehicles of all models, as well as other vehicle models, to customers worldwide.

Our Services:

① Extensive inventory to choose from

— We can provide any model you desire

② Most competitive prices

— Purchase prices below market rates; we order directly from the factory—we are not a trading company

③ Optimal payment plans

— Multiple payment options available

④ Optimal shipping solutions

— The most favorable shipping rates and shorter transit times

To date, we have accumulated: 20,000+ exported vehicles, 50+ export destinations, 500+ distribution partners, and 30+ professional service teams!

What’s in your contract?2026-07-11T07:29:22+00:00

When you confirm the car and are satisfied with our price, we can sign a contract. We will make a SC and PI for you.

The contract will list the payment method, our receiving bank, delivery time, product information and so on.

Within three days after signing the contract, you need to pay the deposit (according to the payment method of the contract).

After you pay the deposit, We will send you the VIN and the video including the VIN, so that you can see the overall condition of the car. After the VIN video is sent to you, it means that the car is yours, and you need to pay the balance.

How to do the inspection for the car before shipping?2026-07-11T07:30:23+00:00

We will take very clear video for customer before shipping, if customer still worry about the quality, we can find a professional inspection third party company to help to check the car, but the fee must paid by customer.

Will you buy the insurance for the car during the shipping?2026-07-11T07:34:53+00:00

Yes, no matter the shipping in China or abroad, we will buy the insurance for the car to promise everything will be fine.

Does the price you quote include all fees?2026-07-11T07:35:48+00:00

CIP and CIF include the cost of transportation to the port, but you need to clear the customs by yourself, if you don’t know how to clear the customs, we can help you.

Do you support customization? Can i add my own logo?2026-07-11T07:37:01+00:00

We can only give customers customization within the manufacturer’s selection range, and do not support any other customization.
Customers can change the logo after receiving the goods in their country.

Why is the price of the same car constantly changing?2026-07-11T07:38:14+00:00
  1. Our company maintains a close partnership with Geely, the manufacturer, and directly operates 20 Geely car showrooms and service centers. The manufacturer offers our company significant discounts.

However, these discounts are subject to change from time to time.

This may cause you some inconvenience. We formally apologize for any misunderstanding this may have caused.

  1. Fluctuations in exchange rates and changes in logistics and shipping costs may also cause vehicle quotes to change.
  2. Other contributing factors.
What are your payment terms?2026-07-11T07:38:57+00:00

We prefer T/T 30% as the deposit, and USD and EUR are acceptable.

Before you pay the balance, we will show you the photos of the packaging of the products and the relevant certificates of customs clearance and export.

Before the goods are officially shipped from China Customs, we need you to pay the remaining 70% of the payment.

If you want to cooperate in other ways, please contact our service staff for communication.

Can I have a price list of all your models?2026-07-11T07:40:00+00:00

Since we have a large number of models, and the price is often changed, the price on the list may not be accurate enough. I suggest that you better give us the list of models you need, so that we can provide a more accurate quotation.

What cars available do you have in stock now?2026-07-11T07:40:55+00:00

Most models we have in stock, but some popular models and new models need to be ordered. If you have a list of models you are interested in, please send it to us and we will check the inventory and quotation for you.

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